CONFIGURE DIGITAL℠ - UPGRADE Q&As

  • At RiverHills Bank we understand life is busy and convenience is of utmost importance. With this in mind, our new Digital Banking will offer seamless banking solutions built for the way you want to bank, whether you are at home or on the go.

  • The upgrade will take place during the 5th through the 7th of December. Bill Pay, Transfer Now, Internal Transfers, Wires and ACH will be unavailable beginning in the morning of the 5th of December. At the end of the day on the 5th Online Banking and Mobile Banking will be placed into Inquiry only mode. Beginning on the morning of December 6th all Online Banking and Mobile Systems will be unavailable for the entire weekend. The new system will go live at 10:00 AM on Monday, December 8th.

  • Most of your account details will be saved and ready for you to use. This includes transaction history, bill pay payee information, scheduled transfers and internal transfers, as well as eStatement settings.

    Alerts, card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to December 5th. These settings will need to be set up again once the new system is live.

  • Yes, we will be launching a NEW Mobile Banking app as part of the upgrade. This will be available for download on December 8, 2025.

  • You can access the new Mobile Banking app in two ways:

    Through our Current Mobile Banking app

    Open our current Mobile Banking app and be redirected to download the new Mobile Banking app. Once downloaded, you can log in with your existing User ID and Password.

    OR

    Direct Download

    Search for RiverHills Bank within your device’s app store and download the new app. Then log in with your existing User ID and Password.

    Once the new app has been downloaded, you should delete the old app.

  • No. Once the new system is live, you will be able to login using your existing User ID and Password. Upon your first login you will have the option to select a text or phone call with a one-time passcode to verify your identity. You will simply enter this passcode into the system and submit to securely log in.

  • If you utilize biometrics to access your digital banking, you will need to be sure you know your User ID and Password prior to our go-live date. You will be required to enter these within the new system the first time you log in.

    After you have logged in, you can reestablish your biometrics for future logins.

  • If you are unsure of your User ID, please contact us at 513-201-2201 for assistance.

    If you are unsure of your Password, you can easily reset it by selecting “Forgot Password” from the Online Banking login screen and following the on-screen prompts.

  • Yes! It is very important that we have your current phone number and email address. Please review and update this information within your Online Banking Profile as soon as possible to ensure a smooth first-time login.

    Also, alerts, card controls, and external transfers will not transfer to the new system. You will need to make note of or save this information for your records prior to December 5, 2025.

  • You will need to re-establish any alerts, card controls, and external transfers you had set up in the previous system as this information did not transfer.

    Please note, while your internal transfers will be available within the new system if you would like to make edits to these you will need to set up the transfer again and delete the old one.