TREASURY ONLINE BANKING UPGRADE BUSINESS CENTER

As we transition to our upgraded Business Online Banking platform, most of your information and services will move seamlessly to the new system. Below is an overview of what you can expect.

What Will Transfer

• Account transaction history

• Bill Pay payee information

• Scheduled Bill Pay payments

• Recurring and scheduled internal transfers

• ACH Templates

• Wire payees

• eStatement preferences

• Merchant Deposit (RDC) settings

• Positive Pay settings

• User access and entitlements

You will continue to access your accounts, initiate transactions, and manage users as you do today — now within a more modern, streamlined experience.

What Will Not Transfer

• Internal Transfer Templates

• ACH batch history

• Recurring and future-dated ACH payments

• Recurring and future-dated wire payments

• Bill Pay history

Please ensure any necessary templates or historical records are saved prior to conversion.

Recurring ACH and wire payments will need to be reestablished once the upgraded system

is live. We recommend saving frequently used transactions as templates moving forward.

Settings That May Need to Be Re-Established

While most of your services will transfer, some personalized settings may need to be set up again after login, including:

• Account alerts

• Card controls

• Notification preferences

This is a great opportunity to review and customize your digital banking experience.

When logging in for the first time after the upgrade, you may notice the following updates:

• Enter your existing Username.

• Verify your identity using a one-time code sent to your mobile phone or email address.

• Follow the on-screen prompts to complete the updated login and security setup process.

Our new login page supports both personal and business accounts. You will no longer select a separate “Business” button when signing in.

If you currently use the DigiPass app, it will no longer be used after the upgrade.

Users who initiate ACH or wire transactions will be prompted to complete setup of the new OneSpan Mobile Authenticator app. Details are provided in the New Token Enrollment Instructions section below.

Please ensure we have your current mobile phone number on file prior to March 6th, 2026, to avoid delays during first login.

If you currently use DigiPass to log in or to approve ACH or wire transactions, it will be replaced with the OneSpan Mobile Authenticator app after the upgrade.

Users who rely on a token today will complete a one-time enrollment in the new app to continue accessing Business Online Banking securely. If you do not currently use a token on your phone to login or initiate ACH or wire transactions, no additional action is required.

What to Expect

• The OneSpan Mobile Authenticator app must be downloaded from your device’s app store.

• Enrollment takes approximately five minutes.

• Setup requires access to both your computer and mobile phone.

• Enrollment will be available beginning Monday, March 9, and cannot be completed prior to the system upgrade.

Once enrollment is complete, the OneSpan Mobile Authenticator app will be used to securely approve ACH and wire transactions.

For detailed, step-by-step instructions, please refer to the Soft Token Setup Guide.

Wire payments are now organized by payment type, with recipients managed in a centralized Wire Payee list.

Existing wire templates will migrate to the new system and will be saved as Wire Payees. This means your beneficiary information will carry over and be stored in your centralized payee list.

You can think of your Wire Payee list as an address book — a place where your saved wire recipients are stored in one centralized location for easy reuse.

When initiating a wire, you will now select the appropriate funding account from your available account list at the time of payment.

Instead of re-entering beneficiary details or using traditional wire templates, you will:

• Add and save recipients once in your Wire Payee list

• Select saved payees when sending Single Wires

• Send Multiple Wires to saved payees in a batch-style format

• Use One-Time Wire when sending to a recipient not saved in your payee list

This updated structure replaces the previous wire template function and streamlines the wire process by separating recipient management from payment initiation.

By storing wire payees in one centralized location, updates can be made once and reused, reducing repetitive data entry and improving efficiency.

ACH payments are now supported by a centralized ACH Participant list.

You can think of ACH Participants as your ACH address book — a master list of recipients that can be reused across multiple templates and payments.

Existing ACH templates will migrate to the new system. However, templates will now reference participants from this centralized list rather than storing recipient details within each template.

This means:

• Add a participant once and reuse them across multiple templates

• Update a participant’s information in one place

• Changes automatically apply everywhere that participant is used

Templates will continue to be used for recurring payments, payroll, vendor batches, and other ACH activity — but recipient management is now streamlined through the Participant list.

This updated structure improves consistency and reduces the need to update the same recipient information in multiple places.

ACH and wire transactions that require approval are now organized within their transaction activity screens in Business Online Banking and the mobile app.

To locate pending items:

• Wire Approvals: Navigate to Wires → Wire Activity

• ACH Approvals: Navigate to ACH → ACH Activity

From the activity screen, you can view transaction details, monitor status, and approve or reject items as needed.

Positive Pay functionality remains the same — it has simply moved to a new location within Business Online Banking.

You will now find Positive Pay under Risk Management Services in both the desktop and mobile experience.

All existing Positive Pay features and processes remain unchanged.